FAQ

For Cold weather we recommend #RedDesert edition models:  Black CAMO, Combat, Storm, Camel, Original and Original CAMO. For usage in rain or snow we strictly recommend impregnation.
We strictly recommend impregnation for usage in rain or snow. The boots does not have gore-tex membrane.
Standard delivery time is 3-5 days. If you place your order today, we dispatch it tommorow. If you do not receive yur order within 7 days, Please contact us at obchod@welovered.eu
In section Follow my orders You can check your Order number in section "Follow my orders".
Of course, You can exchange the item for a different size if we have your prefered size in stock. If not, you can select alternative item or you can exchange it for full refund in the form of a voucher in the same value as the returned item. If you decided for Exchange, please pack the item you wish to exchange along with copy of the invoice, report the exchange at  obchod@welovered.eu and wait for a courier to pick up your item and exchange it for another. The exchange is possible within 14 days after delivery.
Yes, It is possible to exchange your item(s) in our store if we have your desired size. Please, first check it on facebook or at obchod@welovered.eu
Fill the Reclamation form, pack it with the item you whish to return along with a copy of the invoice nad send it to "Filiantana s.r.o, Vícov 139, 798 03 Czech Republic". You will receive our answer within 30 days.
You can return an item without stating a reason within 7 days. The item must not be damagaed and in original packaging. Add a copy of the invoice and the form "abandonment of contract" to the package and send to "Filiantana s.r.o, Vícov 139, 798 03 Czech Republic". You will receive a refund within 15 days after we receive your package.
First, check your SPAM messages or if you don't have full Inbox. It is also possible that the sending of the email failed. You can check if we registered your order in section "Follow my orders". It is possible to check the details of your order as well.